Refund and return policy

At Beautiefy, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be in the same condition that you received it.

• The item must be new and unused
• It must be in its original packaging with all tags attached
• You must have the receipt or proof of purchase
• Exceptions / Non-returnable items: For hygiene and safety reasons, beauty products, cosmetics, and skincare items can only be returned if they are completely unopened, unused, and the original seal is intact. We cannot accept returns on opened or used products.

Return shipping costs & Methods

Please note that customers are responsible for paying their own shipping costs for returning items. You will need to arrange and purchase your own return shipping label through your preferred carrier. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.

Restocking fee

We do not charge any restocking fees for returned items.

How to start a return

To start a return, you can contact us at info@beautiefy.com. We recommend using a trackable shipping service, as we are not responsible for lost return shipments. You’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return address

Please mail your return package to the following address.

Rechtzaad 15, Roosendaal, Noord-Brabant, 4703RC, Netherland

Refunds and processing time

Once we receive your return, we will inspect it within 1 business day to ensure it meets our return conditions. We will notify you via email if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged and wrong items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these specific cases, we will cover the return shipping costs.

Questions

If you have any questions about our return policy, please contact us at info@beautiefy.com.

Business information

Mansa B.V.
Rechtzaad 15, Roosendaal, Noord-brabant, 4703RC, Netherlands

Contact details
Email: info@beautiefy.com

Registration details
Chamber of Commerce (KVK) number: 89930568
VAT number NL865156177B01