Refund and return policy

At Beautiefy, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of the date you receive your order. To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• It must be in the original packaging.
• It must be accompanied by a receipt or proof of purchase.

Important: Please contact us at [email protected] before returning any items. Our support team will provide the necessary return instructions and return address. Returns sent without prior authorization may not be accepted.

Return shipping costs

Customers are responsible for paying return shipping costs unless the product was damaged, defective, or incorrect upon arrival. In these cases, Beautiefy will cover the return shipping expenses.

Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved, we will process a refund to your original method of payment. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

Late or missing refunds

If you have not received your refund within the expected timeframe:

• Double-check your bank account.
• Contact your credit card company — it may take additional time before your refund is officially posted.
• Contact your bank — processing times can vary.

If you have done all of the above and still have not received your refund, please reach out to us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected].

Questions

Please contact our customer support team at [email protected]. We’re here to help!