Most Frequently Asked Questions, or simply,
FAQ
You ask, we answer.
FREQUENTLY ASKED QUESTIONS
Questions are meant to be asked. Which category does your question fall into?
Algemeen
For each product, it’s easy to see whether it’s in stock or not.
We currently have a range of 25,000+ products. We’re confident you’ll find something for you!
We ship to the following countries
– Germany
– Austria
– Belgium
– Bulgaria
– Croatia
– Denmark
– Slovakia
– Slovenia
– Spain (Mainland)
– Spain (Balearic)
– Estonia
– Finland
– France
– Hungary
– Ireland
– Italy
– Latvia
– Lithuania
– Luxembourg
– Monaco
– Netherlands
– Poland
– Portugal
– Czech Republic
– Romania
– Sweden
After placing an order, you’ll receive a track-and-trace email from the delivery service. Through this, you can check the status of your delivery.
If you realize this quickly before the order is shipped, you can contact Beautiefy, and we’ll adjust it for you. If you notice the error after the package is with the delivery service or en route, you’ll need to contact the delivery service directly to see if they can make an adjustment. This possibility depends on the specific delivery service.
If the package was damaged during transport, contact the delivery service. If they cannot assist you, reach out to ParfumSelect’s customer service. If you wish to return the product, check the “Returns” section for more information under “Report Return.”
Shipping & delivery
We aim to deliver your order within 2–3 business days.
We use PostNL, UPS, and GLS for shipping orders.
You can easily change your delivery date by contacting the carrier:
– Contact PostNL
– Contact UPS
– Contact GLS
Don’t worry. Your package is on its way, but the carrier is experiencing delays. To check the exact status of your order, use the track-and-trace link or contact the carrier:
– Contact PostNL
– Contact UPS
– Contact GLS
If you haven’t received a track-and-trace email, contact ParfumSelect’s customer service. It might take some time after placing your order for the track-and-trace email to arrive in your inbox.
Ordering
What we need for your order:
To process your order smoothly, we need the following details from you:
– Name: First name and last name.
– Address: Your postal code and house number. We’ll complete the rest automatically.
– Email address: We’ll send the order confirmation here.
– Phone number: This will be used by the delivery service.
Unfortunately, sometimes products are out of stock. In such cases, we’ll cancel your order automatically, and you’ll receive a refund within 5–10 business days. Want to stay updated on product availability? Contact us.
If you haven’t received an order confirmation email, check your spam or promotions folder.
If there’s no email from Beautiefy there either, log in to your account on Beautiefy.com. If you placed the order with a registered account, you can find it under the “My Orders” section.
Generally, if a product is listed on our website, it’s in stock. However, during busy periods, products may sell out despite our efforts. If this happens, we’ll contact you as soon as possible.
Your personal account always contains the latest information about your order. Here are the different status updates explained:
– Processing: Your order has been received and is being processed. You have a few minutes to cancel the order.
– In Progress: Your order is processed and being packed for shipment.
– Delivered: Your order is on its way to you or has been delivered.
– On Hold: There’s an issue with your order, such as the address or payment.
– Cancelled: Your order has been canceled. You can find more details on our website.
For orders on hold or canceled, you’ll receive a refund within 5–10 business days.
If your package hasn’t arrived within the indicated timeframe, contact the delivery service. If they can’t resolve the issue, reach out to ParfumSelect’s customer service.
Payment
Having trouble on our website? Trying another browser may help. If the issue persists, feel free to contact our customer service for assistance.
At Beautiefy, you can choose from various secure payment methods:
– iDEAL: The most widely used payment method in the Netherlands.
– Klarna: Pay afterward or in installments.
– Bancontact: The most widely used payment method in Belgium.
– Card: Pay securely with your credit or debit card.
– Crypto: Pay with your preferred cryptocurrency.
– eps: The easiest and most secure online payment method in Austria.
– Bank Transfer: Pay via bank transfer.
– KBC/CBC Payment Button: Specifically for KBC and CBC customers
Your safety is our priority. We use a secure SSL connection to encrypt your personal and payment details. You can recognize a secure connection by the “https://” in the address bar and the padlock icon.
Your invoice is usually available in your ParfumSelect account under “My Orders.” If you ordered as a guest, no problem! Contact us via email or phone, provide your order number, and we’ll send your invoice as soon as possible.
Shipping starts at €8,20 and orders above €120,- qualify for free shipping.
Returns
You can return a product within 14 days of receipt. The product must be unopened and undamaged. The original packaging must be complete. Return shipping costs are your responsibility
To report a defective product, follow these steps:
– Gather Information: Note your order number and take clear photos of the defect.
– Send an Email: Email [email protected] with:Your name and contact details.
Your order number.
A clear description of the issue.
Photos of the defect (as attachments).
– Wait for a Response: We’ll reply as soon as possible and assist you with the return process.
1. Check the Conditions: Ensure you meet the return conditions (see our general terms and conditions).
2. Email Customer Service.
3. Package the Product: Carefully pack the product in its original packaging, including all accessories and labels.
4. Send the Package Back: Attach the return label (if provided) and send the package to our return address.
5. Track Your Return: You can track the status of your return in your account.
6. Refund: Once we’ve received and inspected the package, we’ll refund the purchase amount to your account within 7 business days