Refund and return policy

Artikel 1 – Right of Withdrawal

For the delivery of products:

1. Upon purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This reflection period starts the day after the consumer, or a representative designated by the consumer and made known to the entrepreneur, receives the product.
2. During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep it. If they exercise their right of withdrawal, they will return the product to the entrepreneur with all delivered accessories and, if reasonably possible, in the original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur. The cost of returning the product is borne by the consumer. To return the product, carefully package it in its original packaging (if possible) and send it back at your expense to our return address.
3. If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 14 days of receiving the product. The consumer may do so by using the model form or via another communication method such as email. After notifying the entrepreneur, the consumer must return the product within 14 days. The consumer must prove that the returned items were sent back in time, for example by providing proof of shipment.
4. If the consumer has not notified the entrepreneur of their wish to exercise the right of withdrawal within the periods mentioned in paragraphs 2 and 3 or has not returned the product, the purchase is final.
5. The processing for the return can take up to 7 days.

For the provision of services:

1. For the provision of services, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, starting from the day of the agreement.
2. To exercise the right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the latest upon delivery.

Artikel 2 – Costs in Case of Withdrawal

1. If the consumer exercises their right of withdrawal, only the direct costs of returning the goods are their responsibility.
2. If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received back by the retailer or conclusive proof of complete return has been provided. The refund will be made using the same payment method originally used by the consumer, unless the consumer expressly agrees to a different method.
3. In the case of damage to the product due to careless handling by the consumer, the consumer is liable for any depreciation in value of the product.
4. The consumer cannot be held liable for any depreciation in value of the product if the entrepreneur did not provide all legally required information on the right of withdrawal before the conclusion of the purchase agreement.

Artikel 3 – Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur clearly stated this in the offer or, at least, in good time before concluding the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   • that have been manufactured by the entrepreneur according to the consumer’s specifications;
   • that are clearly of a personal nature;
   • that, by their nature, cannot be returned;
   • that are liable to deteriorate or expire quickly;
   • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
   • for individual newspapers and magazines;
   • for audio and video recordings and computer software whose seals have been broken by the consumer;
   • for hygienic products whose seals have been broken by the consumer.
3. Exclusion of the right of withdrawal is only possible for services:
   • regarding accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
   • where the delivery has commenced with the explicit consent of the consumer before the cooling-off period has expired;
   • regarding betting and lotteries.