Ordering
How do I place an order?
Simply browse our products, add your favorite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We’ll do our best to assist you if your order hasn’t already been processed or shipped.
Shipping & Delivery
Which carriers do you use for shipping?
We ship our orders via PostNL, DHL, and GLS, depending on your location and the size of your order.placed.
How long will delivery take?
Delivery times vary depending on your location. You will receive a tracking number once your order has been shipped so you can follow its progress.
Do you offer international shipping?
Currently, we deliver within Germany & France. For specific shipping areas or special requests, please contact us.
Payments
Which payment methods do you accept?
We accept major payment methods, including iDEAL, credit cards, and other local options.
Is my payment information secure?
Yes. All transactions are encrypted and handled securely through our trusted payment processo.
Returns & Refunds
Can I return my order?
Yes, you can return products in accordance with our return policy. Please reach out to us at [email protected] to arrange a return or exchange.
How do I get a refund?
Once we receive and inspect your returned item, we’ll process your refund promptly. The refund will be issued using your original payment method.
Privacy & Data Protection
Is my personal information safe with you?
Absolutely. We only collect the information necessary to process your order and improve our services. We do not sell your data to third parties. For full details, please see our Privacy Policy.
Do you use cookies?
Yes. We use cookies (including Google Analytics) to help improve your browsing experience and our website performance. For more information, please review our privacy policy
Contact
How can I reach you?
If you have any questions, please contact us at: [email protected]